Our Service System

Our Service System

Inspired by our commitment to excellence, we create unforgettable memories.

Entertainment Cruises’ strong, shared values fuel a culture that empowers a team of passionate employees to work together to give our guests an incredible experience. We feel privileged to be a part of your special occasion and look forward to putting our shared values to work for you. 

Our shared values:

  • We will treat each other with respect
  • We will be open and honest
  • We will help each other
  • We will continuously improve
  • We will take responsibility for our actions
  • We will think and work safely

We turn these values into action when we:

  • Speak in public areas and acknowledge our guests and shipmates 
  • Put guests at ease by speaking first and last as a greeting of helpfulness
  • Acknowledge our guests with a nod or greeting as they approach  (our 10 & 5 feet rule)
  • Use the guest’s name to recognize every individual
  • Help ease guests’ anxiety and act courteously whenever they find themselves in a line - our hospitality zone