A little more OSS, from us to you
Take a deeper look at what makes us stand out from our competitors.
Below are snippets from some of our May WOW finalists.
- Washington DC
When a group of passengers on a Brunch cruise was transferred from the Spirit of Washington to the Odyssey, one member of the group was apprehensive about boarding when he saw that the Odyssey is a glass vessel, because the guest has an allergic reaction when he is in direct sunlight. After he realized he wasn’t going to be able to find a shady spot to sit, he and his party almost left the cruise.
Roger came to the rescue! He ran out to CVS and bought the gentleman some sunscreen so that he would be able to stay and enjoy the Brunch cruise! WOW!
- Baltimore
On a recent dinner cruise in Baltimore, a mother and daughter guest admired server Leanda’s earrings throughout the cruise, commenting on how beautiful they were. To their surprise, Leanda offered them her earrings at the end of the cruise! The guests were thrilled, and the daughter found Leanda to tell her how much it meant to them, especially as they had just found out a couple of days prior that the mother has cancer. Leanda’s thoughtful gesture really made their cruise special.
- Chicago
The Saturday of Memorial Day weekend, a Seadog Captain had a personal emergency right before his shift and was unable to come to work. With a 100-person cruise ready and waiting to go, First Mate Dan LaPorte frantically tried to get someone to cover the cruise – he ran down the Pier to all of our ships before finding Brian Parker on the Mystic Blue and asking him to help out. Thanks to Dan’s quick thinking and initiative, our guests were able to enjoy the cruise after all! Great job, Dan!
It’s not just part of our company “policy” to go above and beyond. It’s something we all enjoy to do…and not just for the recognition. More stories coming soon – be sure to check back shortly!
