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FAQS
What is the dress attire?
Dress to enjoy the vibrant, theatrical dining experience that is Spirit of Norfolk. Please see our recommended dress by cruise type below.
Dinner Cruises:
For men, appropriate attire includes slacks and a polo or button down shirt. For women, nice slacks, Capri pants or a sundress is recommended. We discourage collarless t-shirts, jeans, shorts or sneakers.
All Other Cruises :
These cruises are more relaxed and casual attire is fine.
What is the difference between “Boarding Time” & “Cruising Time”?
“Boarding Time” is the earliest you and your guests may board the ship. Our lunch cruises typically begin boarding one half hour prior to boarding and our dinner cruises an hour prior.
You are free to board anytime after that up until the “Cruise Time”. The ship will leave port at the “Cruise Time”. No boarding will be allowed once the ship has set sail.
May I bring my own camera or photographer on board?
Guests are more than welcome to bring their own camera for personal pictures aboard the ship. In addition, as you are boarding, the ship’s photographer records the moment for your entire party. These photos may be pre-purchased for your group or purchased independently upon departure. If your group has purchased a full deck or full ship charter you may bring your own photographer on board.
What is your cancellation policy?
All purchases are final and non-refundable. We cruise rain or shine throughout the year.
Are there any age requirements to cruise?
Children are welcome on most of our cruises. Children under 3 are complimentary and a discount is offered for children between the ages of 3 and 11 during specific times of the year for our standard Brunch and Lunch Cruises. A discount is not available for our Dinner Cruises. No one under the age of 21 will be permitted on our Moonlight Cruises.
Is there a coat check available onboard the ship?
Coat Check Service is available for purchase for deck and ship charters.
Is the vessel Coast Guard certified?
The Spirit of Norfolk is Coast Guard certified and regularly maintained to adhere to strict safety regulations.
What is our cruise route?
Sailing routes may vary. Weather permitting, Spirit of Norfolk departs from Otter Berth at Town Point Park next to The Waterside Mall and generally cruises the Elizabeth River and Hampton Roads Harbor past the Norfolk skyline and the Norfolk Naval Base where you can see the mighty ships and aircraft carriers of the Atlantic Fleet when they are in port.
What type of Entertainment do you have?
Day or night, Spirit is alive with entertainment. While you relax on our vibrant decks, enjoy your meal and take in the endless stream of city sights, allow us to delight you with live performances. Our talented staff will engage you with wonderful renditions of your favorites. Once you've finished your plentiful buffet meal, the cruise kicks into high gear when the Spirit DJ spins your favorite Top-40 hits and you show off your latest moves on our dance floor.
Do you offer Gift Certificates?
Yes, Gift Certificates are available for purchase in increments of $50, $100, $250 and $500 or for any cruise type. Certificates for specific cruise types are not valid for holidays or special events.
What size groups can the Spirit of Norfolk accommodate?
Spirit of Norfolk can host up to 450 guests.
Is the vessel handicap accessible?
Yes, the second deck on our ship is wheelchair accessible and provides handicap-accessible restrooms. It is important that you inform us in advance if you are bringing guests in wheelchairs or guests who may need special assistance in any way so that we can ensure seating on our second deck.
Can we bring wrapped gifts or packages onboard?
Yes, you can. Please be aware that Spirit has the right to inspect all bags and packages prior to boarding.
Is there a phone on board that receives calls? Will my cell phone work on the cruise?
The Spirit of Norfolk does not have a phone for use by guests. However, most cellular services are available on the water. For the comfort of other guests, we recommend cell phone use on the outside decks only.
How can I make reservations?
For parties of 20 or more, please contact our group sales department at 866.451.3866 or complete our group questionnaire.
Are there restrooms on board Spirit of Norfolk?
Yes, there are restrooms available on the ship.
When does the season end?
Spirit of Norfolk cruises all year round! In fact, December is one of our most popular months due to the many Holiday Parties we have aboard. We also cruise for both New Year’s Eve and Valentines Day!
Can you tell me a little about the ship?
The Spirit of Norfolk is spaciously designed with two climate-controlled interior decks, outdoor strolling decks at the bow and stern, and the largest outdoor patio deck in Norfolk. It is a handicap accessible and Coast Guard approved vessel for up to 450passengers. Amenities include full service bars, two dance floors (or staging areas), spacious restrooms, flexible seating arrangements and huge panoramic windows.
Is smoking allowed on the cruise?
All interior areas of our ship are non-smoking. Guests who smoke may do so on the outdoor observation decks only.
Can I get my group’s tickets in advance?
For parties over 20, tickets can be sent in advance to the planner once the cruise is paid in full. Alternatively, the organizer can pick up tickets for the group at the ticket booth or can provide a guest list to Spirit Cruises allowing their guests to pick up tickets individually. Photo Identification is required to pick up tickets at the ticket booth.
Do you sail in inclement weather? What if it rains or snows?
Spirit of Norfolk will cruise in most weather conditions all-year round. Each enclosed deck is climate controlled for your comfort. In the case of severe weather conditions or upon the direction of the US Coast Guard, the ship will remain dockside for the length of the event.